Deposit Operations Supervisor

Bangor Savings Bank | Bangor, ME

Posted Date 6/30/2020
Description FUNCTION: Assists management in the daily operations within the department, serves as a leader and exercises discretion and independent judgment while performing duties. Sets well defined expectations for all positions, and corresponding metrics to measure and quantify the degree to which staff members have met each expectation. Motivates and encourages employees through delegation of routine and important tasks and decisions. Creates a supportive working relationship, shares information, creates an inclusive work environment, provides career coaching, recognizes and rewards employee success. Plans and oversees the training of new staff members and maintains an ongoing training/cross training plan emphasizing the employees continued development. Regularly monitors and updates manuals; ensures that staff members are trained on new procedures. Monitors and balances staff work assignments, using measurable position metrics, and ensures critical work is completed within established timelines. Meets on a regularly scheduled basis with employees and provides strong coaching feedback through observations and coaching skills. Assist employees in setting achievable, relevant, and measurable goals. Provides encouragement and feedback and assist employees in monitoring goals for ongoing progress and goal attainment. Areas of oversight include the areas of Core Banking, ATM/Wire and/or ACH/Online. May assists other supervisors/Management in the Deposit Operations Department as requested.

ACCOUNTABILITIES:

Operations/Process:

  • Provides supervision and guidance to ensure accuracy of work performed and compliance with Bank policies/procedures and all applicable regulations. Ensures adherence to protocols as defined by various governing bodies.
  • Directs workflow of assigned team to ensure that the team’s tasks are appropriately allocated and that required deadlines/commitments are met on a daily basis.
  • Analyzes department job functions and makes suggestions for streamlining functions, improving efficiency and enhancing the accuracy & quality of work.
  • Researches non-routine/complex Deposit Operations problems and communicates findings/resolutions to management and internal customers.
  • Assumes leadership in assigned projects with guidance from asst. manager.
  • Assists in maintaining departmental policy and procedures manual.

    Customer Experience:

  • Proactively communicates with manager, team members, internal/external customers to ensure timely resolution of all problems and customer complaints.
  • Ensures adherence to various Service Level Agreements with other departments and communicates any breaches to manager.

    Employee Experience:

  • Prepares and presents performance reviews for team members.
  • Can provide strong skills coaching feedback to direct reports through regularly scheduled observations and coaching sessions.
  • Trains employees on new procedures and in overall training of new employees.
  • Maintains on ongoing training/cross training regimen; emphasizing employees continued development. Assist in coordinating continued cross training efforts throughout the department.
  • Sets a well-defined set of expectations and corresponding metrics to measure and quantify the degree to which employees have met each expectation.

    Competencies:

  • Leadership – Motivates and encourages others; delegates routine and important tasks and decisions, shares information, creates an inclusive environment, recognizes success.
  • Managing for Results – keeps team accountable for actions, provides resources and support, applies clear and consistent performance standards.
  • Adaptability/Flexibility – Adapts to change, is open to new ideas, takes on new challenges, handles pressure, and adjusts plans to meet changing needs.
  • Initiative – Takes independent action, operates as a pro-active self-starter, acts on opportunities, practices self-development, recognizes opportunities for and encourages operational efficiencies.
  • Integrity/Ethics – Deals with others in a straightforward, honest manner, is accountable for actions, maintains confidentiality, supports company values, and conveys news, both good and bad.
  • Interpersonal Skills – Has good communication skills (oral and written).
  • Vision/Values – Supports company mission/values through daily actions and decisions, communicates the Bank’s vision, mission and values to others, and incorporates vision when planning.

    Compliance and Control:

  • Assists in ensuring that the Bank is in compliance with local, state and federal regulations.

    General:

  • Interacts harmoniously and effectively with others, focusing upon the attainment of bank goals and objectives through a commitment to teamwork.
  • Conforms to acceptable punctuality/attendance standards as expressed in the Employee Handbook.
  • Performs additional duties as requested.

    Knowledge/Skills/Experience Requirements:

  • High school diploma or equivalent required college, business or banking professional training helpful.
  • Knowledge of Banks products required
  • Previous supervisory experience preferred

    Physical Demands/Conditions Requirements:

  • General office environment.
  • Moderate lifting (to 50 lbs.) required. Moderate reaching, walking, sitting and standing required.

    Equipment Used:

  • General office equipment.

    External and internal applications, as well as position incumbents who become disabled, must be able to perform the essential functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on an individual basis.

Job Type
Regular
Geographic Region
Midcoast
Industry
Banking | Management

Share this job