Access Center Associate

Northern Light Acadia Hospital | Bangor, ME

Posted Date 1/11/2019
Description Schedule: Temporary Full-Time
Shift: Day
Hours: 8:00am-4:30pm (approx. assignment length - 5 mos.)
This is a temporary position with an anticipated assignment length of 5 months

Position Summary:
The Access Center Associate gathers, summarizes and prioritizes client information for individuals being referred for admission and Hospital Outpatient Services. He/she presents case information to Clinical, Psychiatric and Nursing staff; schedules evaluations and admissions; fields crisis calls and provides emergency interventions when needed; provides information to the public about Acadia programs and other community resources. He/she is instrumental in maintaining an accurate accounting of patient census in Acadia programs while coordinating all bed management functions. He/she is instrumental is documenting data for all processes and programs and distributing reports related to findings. He/she provides after-hours back up to multiple Acadia departments including Registration, Utilization Management, Facilities, Ambulatory Clinic Scheduling and the Narcotic Treatment Program. He/she assists in coordinating the involuntary process for inpatient admissions as well as PTP applications for patients requiring court ordered medication management. He/she must possess the ability to adhere to process and procedures, evolve with change, and have a strong sense of the role the department as the central hub of workflow within the Hospital. The work environment is generally active, with multiple tasks occurring simultaneously, regular exposure to emotionally laden and confidential information, and may be psychologically stressful and require the ability to problem solve in such an environment. The work setting is an office, hospital, and outpatient clinic, with encounters with patients, family members, and staff. Equipment used includes computers, fax machines, telephones, security equipment, alarm systems photocopiers, and ITV equipment. Perform any duties and/or responsibilities assigned by Manager or Supervisor for which qualified.

Education and Experience:
Bachelor's degree...OR associate's degree and four (4) years' experience in a mental health related field...OR high school diploma/equivalent and eight (8) years' experience in a mental health related field required.

Knowledge of psychiatric and chemical dependency terminology and Hospital reimbursement systems preferred. Must have excellent interpersonal and communication skills to work effectively with patients, families, physicians, psychiatric clinicians and nurses, and representatives from insurance and managed care companies in potentially high stress situations. Must be able to organize and manage multiple tasks. Must have the ability to work as a team member with colleagues. Competency in verbal and written communication is required.

Equal Opportunity Employment
Geographic Region
Midcoast
Industry
Healthcare

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