Continuous Improvement Consultant
Job Posting End Date: 06/14
Unum is a company of people serving people. As one of the world's leading employee benefits providers and a Fortune 500 company, Unum's financial protection benefits help protect more than 33 million working people and their families from the financial impact of illness or injury. Unum's three distinct, but similarly focused US businesses – Unum US, Colonial Life, and Starmount Life – are each a market leader in making disability, life, accident, critical illness, dental, and vision insurance accessible in the workplace.
Headquartered in Chattanooga, Tennessee, Unum has significant US operations in Portland, Maine, Worcester, Massachusetts, and Glendale, California with over 35 field offices nationwide. Colonial Life is headquartered in Columbia, South Carolina with over 40 field offices nationwide. Starmount Life is based in Baton Rouge, Louisiana, and is the dental and vision center of excellence for Unum in the US.
This is the second step in a three-level career path in the Continuous Improvement Office. Strong levels in the CI Consultant I level will also be considered.
This position is responsible for proactive assessment and identification of business processes that have significant opportunity for improvement in terms of efficiency, quality, and/or customer service. Individual will utilize continuous improvement methodologies to lead, execute, and implement change. Incumbent will work closely with senior leadership and management stakeholders to prioritize and align process improvement opportunities with strategic goals of the Company. Individual has joint ownership, along with senior leadership, for achievement of goals and objectives for assigned projects.
This position requires extensive technical skills, analytical skills, and understanding of multiple business areas and functions, balanced with a clear ability to clearly and concisely communicate with management across all levels of the organization.
Principal Duties and Responsibilities
Play a leadership role in process assessment and present assessment results to applicable business leaders for review/approval to move forward.
Lead mid to larger size projects for the business area(s). These initiatives have an impact on market share, top line growth and bottom line results.
This position will deliver significant and quantifiable process improvement and financial benefit across the organization on assigned projects.
Incumbent will create business plans for selected projects to include accurate cost benefit analysis to assist in the prioritization and sequencing of resource allocation.
Lead by example as an active change agent by leverage influencing skills that come from prior Continuous Improvement experience.
Establishes strong, effective and collaborative partnerships with key business area leaders, project managers and subject matter experts to identify specific business opportunities or to address business needs or problems and help build effective solutions.
Support the business area by evidencing a strong understanding of the strategic direction and goals. Will focus on business performance that constantly strives to eliminate waste, improve customer satisfaction, and increase market share via the use of but not limited to Lean Six Sigma tools and other continuous improvement methodologies.
Design improvements that align with strategic objectives, support business goals and deliver efficiency gains to reduce costs to business partners’ operations while continuing to service customers.
Quantifies and develops appropriate cost benefit measures for new or redesigned value-added processes.
This position will share responsibility for planning and assisting in the execution of various Continuous Improvement events and projects targeted towards improving the business’s performance.
This position will provide mentoring/training to Green Belts and CI Consultant I roles on the use and practice of Continuous Improvement methodologies and tools.
Perform other duties as assigned.
5-7 years of continuous improvement experience with knowledge of multiple methodologies (Lean, Six Sigma, TQM, Kaizen, process re-engineering)
Masters degree or equivalent consulting experience is preferred
Black Belt certification required
Results oriented with strong people, thought leadership, and change management skills
Broad business knowledge to include legal, compliance, marketing, finance, operations, and technology concepts
Experience with expense management concepts and cost benefit analysis
Position requires extensive independent interaction with senior level management
Experience managing broad cross functional projects
Demonstrated statistical analysis skills and abilities
Advanced PC skill required (Word, Excel, Powerpoint, Visio, MiniTab, etc.)
Experience in evaluating and recommending appropriate, cost effective solutions to business problems
Strong ability to work effectively in a dynamic, rapidly changing business and technical environment
Proficient at handling multiple priorities, conflict resolution, delegating, team building
Strong collaboration skills and the ability to influence various business partners and business leaders in order to drive adoption of change
Strong interpersonal skills with focus on building positive relationships with business partners
Excellent consulting and advisory skills; ability to deal with/think through ambiguity, complex issues, competing priorities and make thoughtful recommendations
Highly effective oral/written communication, facilitation and presentation skills
Proven experience working with all levels of management
Excellent persuasion and influencing skills
Strong training and mentoring skills
Some travel required
Unum and its family of businesses offer world-class training and development, generous compensation and benefits packages, and a culture built on employee ideas.Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.
Greater Portland/Casco Bay
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