Northern Light Mercy Hospital
Department: Lab - Phlebotomy
Position is located: Mercy Lab Locations in Portland and surrounding town off-site locations.
Work Type: PRN
Hours: Per Diem
Work Schedule: Variable
The Laboratory Assistant is responsible for performing phlebotomy functions on prenatal through postmortem patient, general office functions, automated and non-automated result report generation and distribution and support functions for the clinical laboratory. Primary emphasis is on direct patient care with minimization of adverse patient reactions. The incumbent performs duties and tasks in accordance with standards established for the job. The incumbent may have access to highly confidential patient, employee and/or Mercy proprietary information, and must handle & protect the information in accordance with hospital & system policies, HIPAA requirements and the highest level of ethical standards. The incumbent is responsible for reporting all security events, potential events, or other security risks to the organization. The incumbent is responsible for participation in and completion of all patient safety initiatives appropriate to the position, and conducts all job responsibilities according to the Mission and Values of Mercy Hospital.
1. Performs specimen collection according to Standard Operation Procedures (SOP) with appropriate techniques for patient’s age and degree of difficulty.
- “0” patient identification errors that result in wrong patient processing. “0” documented variances from Standard Precautions.
- “0” documented variances from Mandatory Safe Work Practices.
- Ten or fewer avoidable redraws.
- Technique adjusted for patient age.
- Minimum blood volume depletion on pediatric and geriatric patients.
- Annual competency assessment.
2. Provides instruction and assistance to patients and other care givers regarding proper collection of laboratory specimens.
- Follows established test protocols and/or Reference Lab Manuals to determine specimen requirements.
- Provides collection instructions and information to assure adequate specimen quality on submitted specimens.
- Provides patient assistance when necessitated by patient status.
3. Provides patient preparation for Tolerance Tests and Point-Of-Care Testing within test protocols.
- Administers baseline waived glucose testing within the scope of the SOP.
- Complies with instrument maintenance for waived tests.
- Annually re-certifies for waived tests.
- Administers glucose and/or xylose within guidelines established by testing procedures.
4. Provides the patient care interface for the Clinical Laboratory.
- Provides appropriate follow through and documentation for adverse patient reactions.
- Handles patient and caregiver problems and complaints and/or documents and refers them for resolution.
5. Demonstrates competency in information management, acting as the communications interface between the clinical laboratory, the public, and other caregivers.
- Courteously greets individuals accessing the Lab with name, and an inquiry regarding the nature of their interaction.
- “0” justifiable complaints of curtness, rudeness, or lack of assistance.
- Transcribes order into ordering system with <1 error/month.
- Handles incoming and outgoing telephone communications.
- Processes, reviews and distributes patient reports in accordance with SOP.
- Maintains manual and computer filing systems following SOP.
6. Work methods support customer service and patients right to confidentiality
- Work area conversations in front of the patient are minimized and focused on the patient being processed.
- Confidential discussions are held away from other patients and staff.
7. Demonstrates competency in the proper use of area supplies, equipment, telephones, and information systems (manual and computers).
- Demonstrates basic operational skills for telephone, faxes, photocopiers, and information systems.
- Demonstrates basic maintenance skills for area equipment. (i.e., change toner, adds paper, etc.).
- Demonstrates basic inventory management that assures area supplies are adequate for workloads.
8. Demonstrates basic central processing and distributions skills.
- Demonstrates and maintains basic centrifuge operational skills.
- Distributes processed specimens to appropriate workstations based on test orders.
- Tracks sent out tests using manual and/or computerized systems within established guidelines.
9. Manages area workloads and assures completion of various work functions.
- Review pending work and communicates unresolved issues with peers prior to breaks or end of shift.
- Utilizes manual and/or computer reports to review for pending or incomplete work.
- Resolves or refers for resolution all identified workload issues.
- Complies with and assures established priority testing level time requirements are me
10. Participates in Quality Improvement Initiatives.
- Complete variance reports on all adverse patient reactions.
- Investigates documents and either resolves or refers for resolution all patient and/or caregiver complaints.
- Utilizes atypical situations and difficult technical problems as an opportunity to improve and/or care giver complaints.
- Technical and decision making skills.
- Performance on blind surveys for technical proficiency meets survey criteria.
11. Assumes responsibility for personal and team professional growth and development.
- Provides orientation and training to primary job functions to new peers and associates.
- Provides any orientation and training feedback in a confidential manner.
- Attends and self document participation in staff meetings.
- Attends and self documents four annual continuing education programs.
- Acquires skills and knowledge regarding new policies and procedures within the designated time frames.
Competencies and skills:
* Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.
* Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of diversity, inclusion, empowerment and cooperation.
* Demonstrates Adaptability: Learns quickly when facing a new problem or unfamiliar task; is flexible in their approach with changing priorities and ambiguity. Manages change effectively and does not give up during adversity. Capable of changing one's behavioral style and/or views in order to attain a goal. Absorbs new information readily and puts it into practice effectively.
* Demonstrates Emotional Intelligence: Exhibits a high level of self-awareness, self-management, other awareness and relationship management. Conducts themselves in an empathic, appropriate way, with a sense of humor and stimulates a collaborative work environment. Is respectful of the attitudes, feelings, or circumstances of others and aware of the influence of their own behavior on them. Is aware of relevant social, political, system, and professional trends and developments and uses this information for the organization's benefit.
* Exercises Sound Judgment & Decision Making: Understands and processes complex information, which allows for appropriate and accountable conclusions. Does not react too quickly or slowly. Balances facts, goals, and potential approaches taking the appropriate criteria into account. Makes active decisions and commits oneself by communicating confidently and respectfully.
* Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.
* No previous experience required.
* Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.
* High School Diploma/General Educational Development (GED) required
A certified Phlebotomist with one (1) year experience is preferred.Heartsaver certification desired.
Computer skills (order entry and report generation) experience desired.The incumbent must operate independently to complete all tasks with minimal supervision.Must have good interpersonal skills necessary to provide and accept direction and to provide patient care problem solving under stressful circumstances.Analytical and problem solving skills are necessary to problem solve in non-typical situations and maintain quality of patient care.A high degree of professional judgment is necessary in dealing with technical, human interaction and adverse patient reaction problems.Must be accountable for performing assigned tasks in timely and accurate manner.Incumbent’s performance directly impacts patient care.Incumbent has access to highly confidential patient information.
* Potential exposure to abusive and/or aggressive people.
* Potential exposure to diseases or infections.
* Potential exposure to hazardous materials.
* Potential exposure to noise levels being uncomfortable.
* Potential exposure to noxious odors.
* Potential exposure to very hot or cold temperatures.
* Work with computers, typing, reading or writing.
* Lifting, moving and loading 20 to 30 pounds.
* Continuous sitting.
Equal Opportunity Employment
We are an equal opportunity, affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, disability status, gender, sexual orientation, ancestry, protected veteran status, national origin, genetic information or any other legally protected status