Medical Receptionist - Family Medicine

InterMed | South Portland, ME

Posted Date 1/13/2018
Job Responsibilities:

Responsible for greeting incoming patients, collecting payments from patients, scheduling appointments as necessary for follow up and ancillary appointments, and post charges as applicable.

• Greet incoming patients using friendly, respectful communication
• Obtaining and documenting up to date demographic information for patient, including updated insurance information, license information, etc.
• Accept patient payments and document accordingly
   - Familiar with payments required from patients enrolled in all insurance plans that InterMed participates with and collect necessary co-pays 
   - Maintain accurate transaction batches on credit card machine; balance cash drawer
   - Assist billing office with problem resolution as necessary
• Notify clinical staff that patient has arrived via the EMR
• Make patient aware of any unusual delay in their appointment time
• Answer incoming telephone calls using pleasant phone voice and proper telephone etiquette
• Be familiar with forms necessary for patient appointments
    - To include printing, assembling, and mailing patient packets
• Be familiar with computerized appointment scheduling system and schedule patients with all necessary follow-up and ancillary appointments
• Ability to prioritize telephone encounters
• Monitor automated confirmation calls and update EMR
• Flexibility and willingness to work as a team member
• Proficient with Windows based computer applications
   - Accurate transcribing and data entry skills
   - Excellent typing and accurate documentation of patient encounter

Job Qualifications: • High school graduate
• Experience working in a medical setting
• Ability and willingness to provide excellent customer service to patients, InterMed colleagues and vendors
• Ability to work independently and accurately
• Ability to work well in busy environment
Other Job Information (if applicable):   
Geographic Region
Greater Portland/Casco Bay

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Address100 Foden Road
South Portland, ME 04106